Managers need new skills to meet the demands of their position and to get results through other people. An organisations most important resource, is its people: the generic role of a manager can be looked at as ‘achieving results through people.
Management training and leadership development is not an optional ‘nice to have’ – it is core to the health and growth of an organisation. Typically however, these critical skills are overlooked and underdeveloped, leaving managers at all levels vulnerable to the cost and impact of unresolved conflicts, poor performance and under utilisation of resources.
Managers need a variety of capabilities, often referred to as 'soft skills'. Taking on the role of manager or supervisor requires a change in mind set and skill set. The skills of leading, guiding and co-ordinating the work of others supersede the importance of whatever task or professional skills we have previously spent time learning.
These courses promote clear and meaningful communication between people. They
cover a range of methods of communication from making direct, unequivocal statements incapable of misinterpretation, through to the subtleties of persuasion and influence.
We aim to develop delegates into effective communicators, improving their people skills and expanding their ability to influence and gain commitment from colleagues, subordinates and superiors.
Finance is becoming an increasingly important part of the role in many organisations.
Finance departments are realising that it is crucial for the success of the organisation that their operational managers and other employees have an understanding of Finance and some of the techniques used by accountants.
Good customer relations are essential in securing new and repeat business in a competitive business environment. Our courses emphasise the different roles within an organization that are capable of fostering good customer relations.
Customer care does not stop at giving value for money, but includes giving respect to individuals, understanding their needs and providing a timely response to their requirements. To get customers coming back time after time, you must beat their expectations.
Our courses will help you understand why customer care is important to your organization and how it can be best approached.. It will help you understand how and why you can make a difference.
Time is the most valuable, irreplaceable resource we have. In the absence of being able to control time itself, we must see time management as self management. The skills we need to manage others are in fact the same skills we need to manage ourselves: planning, delegation, organisation, direction and control.
Our time management training courses will enable delegates to increase their work quality and output, achieve increased control over their daily activities and overcome any work stressors.
Sales professionals must manage the time and energy they have to get the most results for their efforts, part of this efficiency comes from qualifying sales prospects. Our courses enable delegates to follow sound principles as they qualify prospects and determine where to invest their time for the best potential pay-off.
Critical interviewing skills includes planning for an interview, building rapport, listening skills, and strategic questioning skills. Delegates will learn how to recruit people who possess the appropriate level of knowledge, skills, and abilities required for successful performance on the job. These are the “best practices” models for sourcing and hiring people who will contribute bottom line results for your organization.
Effective recruitment and selection practices can mean the difference between an organization’s success or failure.
Effective appraisal is a powerful motivator to people to give their best performance. The questioning techniques used by the appraiser are key to the success of an appraisal. To ensure that your team are successfull, it is in your interest to tackle poor performance before it becomes a habit.
Our courses explore the different question types and the responses they encourage from appraisals. Delegates will learn how to use questioning techniques to make your appraisals more complete, mutually satisfying and insightful.