 Customer care for Finance Organisations
- This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus.
Customer dissatisfaction often arises when the technical professional is unaware of the need to manage the client relationship. Often technically proficient specialists find to their surprise and disappointment that the client is not completely happy even though the work has been faultless. Technical professionals must realise that handling clients requires a distinct set of skills.
Client satisfaction is derived from the perceived quality of service delivered. This requires more from technical staff than just doing a good job. Furthermore, the provision of good customer care to clients is totally dependant on good customer care between colleagues working within the service team.
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