Mouse Training Soft skills training courses
 
 

Introduction to Management

We are able to deliver a wide range of soft skills training courses by trainers who have experience in the relevant field
Objectives - Managing staff effectively is one of the most rewarding aspects of a manager's role. Business, individual and team success comes from good management. This course addresses the fundamental aspects of people management, giving delegates a sound basis and methods for applying proven management practice.

By the end of the course, delegates will understand the ideas, techniques and concepts of personal management skills.

 
Course Outline

What Makes a Great Manager

  • Leadership Styles
  • An introduction to leadership styles
 

Effective Communication for Managers

  • What, why, who, when and how
  • Managing meetings
  • Building rapport
  • Visual, auditory and kinaesthetic communication
  • Non-verbal communication
  • Questioning and listening techniques
  • Assertive, aggressive and submissive behaviour

Team Building

  • What makes an effective team
  • Team structures and types
  • Strategies to strengthen teams
 

Motivate Effectively

  • Motivation
  • Motivational theories
  • Basic and higher needs
  • Relating goals and needs to motivators
 
 

Sofware Training Courses


We provide an extensive list of software training courses. Our standard and tailored solutions will allow you to gain exactly from your course to increase productivity and customer service See our full list here

Soft skills training courses
Contact Mouse Training
Tel: 020 7920 9500
Management Training

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