Introduction to Process Management

Operating processes are the DNA of any organisation. Most organisations make a substantial investment in documenting their processes when implementing change or demonstrating compliance, however much of this investment is often subsquently lost as the documentation is not re-usable or quickly becomes out of date. Implementing process management good practice protects the investment

This course explores the principals of business process mapping, managing change across processes and
highlights tools and techniques to help you and your organisation drive adoption and continue to sustain the
investment.

Who should attend?
The course is designed for: l anyone who will be required to capture, change or communicate business processes l Business Analysts, Change Managers, Project Managers

Duration and Format
1-day instructor-led classroom training with hands-on exercises l All delegates will be provided with full course materials for future reference

Pre-Requisites
No previous knowledge of process mapping or management is required.