Meet the Mouse Training Key Staff Team

Senior Training Team and Office Staff

John Caulfield – Director
John founded the Mouse Training Company in 1993. He recognized the need for a company led by those at the forefront of the IT training services industry – the trainers.

Although most of John’s time is now taken up with his job as company director, he still trains the occasional course himself and feels this keeps him closely in touch with the changing needs of the clients. Before setting up Mouse, John worked first as a teacher and then as an IT trainer for CTEC and so has a strong educational background.

Eddie Holder– Senior Trainer and back office tech support
Eddie has a strong technical background which makes him an all-rounder in terms of his job specification here at Mouse. He is responsible for back office support but also trains a very wide range of applications, from web design packages to VBA. He also designed this web site which we think is wonderful!
All our clients love Eddie’s enthusiastic and energetic approach to training.

Charis Alexander– Scheduler
She came to us with a very diverse background, from working in Harrods (where she earned herself commendation from the Directorship for her attention to international customer service) to working in the highly pressurised world of premier league football, where customers were at the most demanding level of all!

At Mouse, she is the person behind the scenes quietly getting on with keeping our training centre running and organising the trainer’s very busy schedules. When you call or email us to make enquiries, she is the person who is responsible for making sure your every requirement is met.

With 15 years in customer services, Charis has a wealth of experience when is comes to listening attentively to your requests and putting Mouse’s policy of flexibility and ultimate customer care into action.

Maggie Czerwinski– Trainer
Maggie joined Mouse 3 years ago and has 10 years experience in IT training . She trains a wide range of basic to advanced courses from standard to specialist including Project and Visio. She also specialises in training multimedia software packages. Maggie has participated in bespoke projects in both training and support roles. She produces top quality training reference material.Her training style fits in perfectly with Mouse ethos and a recurrent comment on her evaluations is “excellent trainer”. Maggie has a cheerful approach and always brings out the best in people. In addition Maggie can train in Polish or Russian on request.

Steve Riddle – Trainer
Steve has been working for Mouse for the last 2 years but has extensive experience in IT training. He has worked with Jonathan on many of the bespoke projects that Mouse have project managed in both training and support roles.
His main expertise lies in his excellent technical authoring skills enabling him to produce top quality training reference material. He has also authored on-line help systems for some of our clients.

Cathi Hepworth - Trainer
Cathi is a very experienced trainer capable of delivering our standard courses but also working onsite with clients. She has recently completed a long-term contract at the BMA dealing with the roll out of information databases to their huge number of users across the UK – this involved extensive traveling to deliver the training.
Prior to this she worked for Mouse at Eurostar – she is very quick to understand the business needs of the clients and deliver what is required.

Chester Tugwell – Trainer
Like many Mouse trainers, Chester also has a background in teaching and has made the move to IT training easily. He delivers a huge range of standard courses to advanced level and his flexible approach and in-depth knowledge of the applications ensures excellent feedback from all of his courses.

Donna Earl - Donna Earl Training

Donna Earl is an internationally recognised business educator and consultant. Her international consultancy has helped organisations strengthen, customer loyalty, customer retention, and customer satisfaction. The fresh insight, emotional intelligence and strategies she brings to seminars on Customer Service transform organisational and staff performance. She has presented to over 200,000 people worldwide. She has worked extensively with technical professionals, IT help desk professionals, and technical support experts to assist their development of excellent customer contact skills. She has monitored over 10,000 tech support calls to test her materials and teaching methods.

Educated in the US, Donna Earl is a graduate of University of California, and has held positions in management and customer service management in multinational companies.
She founded her consultancy in 1992 with client list including Gartner Group, Cornell University, Rolls Royce North America, Siemens Medical Solutions, Nokia Siemens Network, Dun & Bradstreet, Carhartt, BT, Printrak Intl, Parker Hannifin, Websense, Sysmex, Cardinal Health, Hopwood Hall College, Bishop Auckland College, Borland Software,
My UK Media, Campaign for Leadership UK, Elonex, Optimax, American Management Assn., Hitachi, the NHS, Cambridge University, Genentech, and many others.

She was a contributing consultant to Gartner Group’s research project on leading with emotional intelligence. Their executive report Leading High Performance IS Teams acknowledges Donna as a contributing consultant, and quotes her work. In 1998 she was a contributing consultant to the Wentworth Research (Gartner Group) Publication Introducing Call Centres

Ms. Earl is a faculty member of the American Management Association in the US and the UK, is a professional member of the US National Speakers’ Association, the International Customer Service Association, and the Institute of Directors.

Ms. Earl is interviewed and quoted in articles for the Wall Street Journal, Investor’s Business Daily, and Support World magazine regularly publishes her articles.