A definition of Training

Preparing an Effective Training Session

• Assessing delegate needs and requirements
• Aims and objectives
• Designing, planning and structuring a training session
• Implementing the training - delivery methods and techniques

Principles of Learning

• How people learn
• Learning styles and theory
• Barriers to learning
• Physical
• Psychological
• Semantic
• Motivating the learner

Personal Qualities of an Effective Trainer

Pre-Course Preparation

• Self preparation
• The training environment
• Pre-course checklist
• Delegate arrival

Non-Verbal Communication

• Postures and gestures
• Facial expression
• Eye contact
• Orientation/Proximity
• Appearance
• Tone of voice and other aspects of speech
• Coping with anxiety

Training Aids

• Visual Aids - types and basic rules
• Effective use of exercises
• Q & A/ quizzes/ recaps
• Group Management Techniques
• Setting Group Norms
• Balancing individual and group needs
• Factors affecting communication, motivation and learning
• Handling individuals and groups assertively
• Dealing with difficult delegates

Communication Skills

• Effective questioning techniques
• Active listening
• Auditory, visual and kinaesthetic communication

Evaluation

• Assessment of learning and comprehension
• Post course evaluation

Effective Presentation skills

• Practical sessions followed by group/tutor feedback