Choosing your IT Supplier (What should you expect?)
As a leading MS Office, Adobe and Bespoke Systems training company, we offer a wide range of additional training services to our clients. What makes us different is that we actually deliver what we say we offer.
We have created the following guide to help you make the correct choice when selecting your IT training supplier.
Identify your training needs and current knowledge
Mouse training provides a free training analysis for all delegates. This will identify your current knowledge and then provide you with a recommended course level. We can then also group delegates of the same ability to ensure they get the most from their course. Always ensure that this is done, tedious it may be, it's definitely worth the effort!
Scheduling Flexibility
Scheduling many delegates can sometime be a really difficult task. Just as you confirmed the names to attend, something pops up in the office that needs a person on the course to cancel , or maybe get swapped with another person. As we charge a flat rate per day, this is not a problem. Many other training suppliers will charge you a cancellation fee, or even charge you to swap a person on the course. Ensure your supplier has no such hidden charges before booking with them. Mouse Training has no hidden costs, charges or extras! The price quoted is what you pay!
You pick the date you want training and choose a time between eight in the morning and eight in the evening to run your training session Monday to Saturday. Left to our own devices course run 9:30 to 4:30 but 8:00 to 3:00 or 11:00 to 18:00 is all the same price.
Trainer Knowledge
Do not let a trainer teach your staff that can only teach to the current course level. All our trainers can teach the application to the highest level. This ensures that questions arising on the day can be answered confidently and that delegates can trust the method shown as being the quickest and most reliable solution to your problem. We regularly test and meet with our trainers to share knowledge and improve our service. Ask for copies of our certification or our accreditation with the Institute of IT Training.
Training Venues
Your supplier should be flexible enough to train your staff at a location of your choice. If you do not have a dedicated IT training room, we can offer training laptops and all other course materials onsite at your office. All the coffee, tea, biscuits, breakfast cereal are available from early too late.
After Course Support
You should receive after course support from your supplier. Many training companies provide this via an online forum. We do this via telephone or email as suits the complexity of the task.
Feedback and Reporting
Mouse Training offers our clients reporting on an agreed frequency, e.g. monthly or quarterly. Feedback after each course is collated and analyzed to see how you rate our training, our venue and all other services training satisfaction should be guaranteed and in the unlikely event of a poor training experience, or if you do not get what you expected you have a no quibble right to reject tall or part of the invoice and have the training run again for free by another trainer to compensate you for any shortfall in our service..
References
We will be delighted to offer you references from multiple clients where we have trained their staff for a minimum of 10 years.
Invoicing and Administation
Mouse is Investors in People Company and will deal with all aspects of the booking from initial pricing and joining information to final invoicing with our efficient integrated scheduling system.
Our Training Services
